SHIPPING & RETURNS

Shipping Policy

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

Free Shipping with minimum purchase.

Why stop shopping when you can receive free shipping? Find your country below to see the details of this offer, including any applicable restrictions and what minimum purchase amount is requires to receive free shipping from forever21.com.

Receive free standard shipping with a minimum online purchase of $50.00 or more at Forever21.com. Minimum purchase must be met in a single transaction, after any applicable discounts, before taxes, and any applicable shipping fees. Eligible customers must select Standard Shipping during checkout in order to receive free standard shipping. Offer excludes the purchase of gift cards unless the gift card is included in a purchase that includes merchandise totaling $50.00 or more before taxes, after any applicable discounts. Valid in the 48 continental U.S. states only. Not valid on international shipments or to Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. No adjustments on previous purchases. If you choose another shipping option, additional charges will apply. Offer is non-transferable and is not redeemed for cash or cash equivalent. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.).

Return & Exchange Policy

This Returns and Exchanges Policy applies to purchases made in our brick and mortar Forever 21 Retail Store locations in the US (including US Territories) Only (collectively, "In-store"). All Forever 21 In-store purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.

 

 For information about Returns and Exchanges for online purchases, click here.

At this time, Forever 21 international retail store locations cannot accept returns from online orders through Global-e. International online purchases cannot be returned to physical stores.

HOLIDAY RETURN POLICY

Gift items purchased online through forever21.com on or after October 28, 2019, are valid for return through January 6, 2020, or within 30 days from the ship date, whichever comes later. Refunds are available for online purchases returned by mail and will be credited to the original form of payment. You may return your merchandise to any Forever21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using Amazon Pay, PayPal & Apple Pay. At this time, all store returns of online purchases using Amazon Pay, PayPal & Apple Pay are valid for exchange or store credit only. All returns or exchanges are subject to Forever21's Return Policy.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned online purchase items must be accompanied by the packing slip and customs documents (if applicable).